General Use Policies   |  Billing Policy  |  Refund Policy  |  Privacy Policy

SECTION 1.0: ACCOUNT PAYMENT. 

 SECTION 1.1: PAYMENTS VIA CREDIT CARD.  Vantage Internet Services accepts payment via Master Card, AMEX, and Visa.  Usage of a credit card indicates an authorization to cover all future monthly and additional fees with the credit card on file.  Credit cards will be charged on the monthly anniversary date of your account activation.

SECTION 1.2: PAYMENTS VIA CHECK.  For accounts paying by check, payment equivalent to three-month service deposit must be received at our office before the order will be processed.  All invoices sent via email at least 7 days before your billing date.  Payments are due no later than your billing due date.  Customers are responsible for paying their account even if they do not receive their invoice.

 SECTION 1.3: PAYMENT VIA INTERNATIONAL CHECKS. 
Checks that are written that do not draw upon a U.S. bank will have processing fees imposed by the banks.  Processing fees imposed by the bank will be billed to the customer.

SECTION 2.0: LATE / NON-PAYMENT. 

 SECTION 2.1: ACCOUNTS WITH NON-USABLE CREDIT CARDS.  
Credit cards on file are non usable when any of the following occur:  

1. The card has expired;
2. The card declines our charges for any reason;
3. The card is reported lost or stolen;
4. The card is declared invalid by our processing system.

If a credit card payment fails, the customer will be sent an e-mail notice with 7 business days to rectify the situation either with a new payment method or my updating the credit card.  The charge will be re-attempted periodically within these 7 days with the last retry being on the 7th day.  If the card still does not accept our charge and no other payment has been received by the 7th day, the account will be suspended without exception.  The customer will have the option of reactivating the account after paying the full amount of the invoice due.  An additional fee of $25.00 will be assessed for reactivation.  The reactivation fee is non-negotiable.

If Vantage Internet Services does not receive payment within 14 days, the account will be permanently canceled.  This includes the removal of ALL files that may remain.  Canceled accounts can not be reactivated with Vantage Internet Services until the reactivation fee is paid.

SECTION 2.2: LATE CHECK – NO PAYMENT.  
Check payments received more than 7 days past the due date will be subject to a $25.00 late fee.  Returned checks are subject to a $35.00 return check fee.

SECTION 2.3: PAST DUE BALANCE OF CUSTOMERS OWNING MULTIPLE ACCOUNTS.  
If a customer owns more than one account, any pre-payment made toward other accounts will be used to cover the outstanding debt of the current accounts.  Additionally, on the next due date or each account, the account will be adjusted accordingly.

SECTION 2.4: FREQUENTLY DELINQUENT POLICY.  
Vantage Internet Services considers a customer to be “frequently delinquent” after the third past due or credit card problem notice within any one year period.  Customers who become “frequently delinquent” may be required to have a positive account balance at all times to receive continued service.  Vantage Internet Service reserves the right to decline service to customers who are “frequently delinquent”.

SECTION 3.0: CANCELLATION POLICY.

 SECTION 3.1: REQUESTING OF A CANCELLATION.  
A cancellation will only be accepted if it is done by one of the following methods:
1. The customer must submit his/her virtual authorization by requesting cancellation on-line in the members section at http://billing.vantageinternet.com or

2. The customer must fax a cancellation request to 619-337-8145.  The request must include the following information:
Account name and password
Cancellation request
Signature of account owner

SECTION 3.2: RESULT OF A CANCELLATION.  
When a cancellation request is made, the technical department will immediately remove all configuration information as well as all contents of the account.  Vantage Internet Services will remove all files.  This may include unread e-mail left on Vantage Internet Services servers.

SECTION 4.0: REFUND POLICY.

SECTION 4.1: REFUNDS WITHIN THE FIRST 30 DAYS OF SERVICE.  
If an account is canceled within the first 30 days of service, the customer will receive a full refund of all account fees.  This 30 day policy shall include the 30th day.  Any over usage fees including but not limited to additional bandwidth will not be refunded.

SECTION 4.2: REFUNDS OUTSIDE OF THE FIRST 30 DAYS.  
All service rendered to date will be billed and must be paid.  Refunds will be issued only for unused monthly blocks of service time.  Accounts established under pre-paid contracts are normally offered a discount.  If cancellation of a pre-paid contract occurs before the pre-paid term expires, the discount will be voided and each month of service used will be billed at the regular monthly rate.  If pre-payment funds remain after payment of the monthly rate for each month of service used, a refund will be issued.

Refunds are only valid from the date of the official cancellation request under section 3 of this policy.

SECTION 5.1: UPDATING YOUR BILLING INFORMATION.  You can submit billing information changes to Vantage Internet Services via the members section at: http://billing.vantageinternet.com/index.php;

You may also fax an update to 619-337-8145.  The fax must include the following information:

1. Account name and password
2. Cancellation request
3. Signature of account owner

SECTION 5.2: OUT OF DATE RECORDS.  Periodically it may become necessary to contact the customer.  If the information provided to us is not current, it may lead to customers failing to receive notices.  The customer is responsible for keeping records current at all times.

Vantage Internet Services is not responsible for actions that are taken as a result of customer’s failure to respond to Vantage Internet Services notifications.

SECTION 6.0: RESELLER DISCOUNTS.

SECTION 6.1: QUALIFYING FOR RESELLER DISCOUNTS.  Vantage Internet Services makes it possible for customers to resell additional accounts. Customers who have a Master Reseller account with Vantage Internet Services, will receive a discount on all additional accounts equal to or less than the default account.  

Accounts only qualify for the discount if they are applied for at the resellers members section.

SECTION 6.2: RESPONSIBILITY OF RESELLERS FOR COLLECTING PAYMENTS FROM CLIENTS.  
Resellers of Vantage Internet Services are responsible for collecting payments from their own customers.  Resellers are in turn responsible for payment directly to Vantage Internet Services for the full amount of their reseller bill.  Resellers shall pay Vantage Internet Services for the services provided to Reseller by Vantage Internet Services regardless of Reseller’s ability to collect payment for his/her services provided to his/her customers.  To assist Resellers with the collection of overdue accounts, Vantage Internet Services will suspend an account and then reactivate it free of charge.

“Suspended” accounts will still be billed to the Reseller unless they request a cancellation of the account.

General Use Policies   |  Billing Policy  |  Refund Policy  |  Privacy Policy