How long has Vantage Internet Services been hosting Web sites?
Vantage Internet Services has been in business in its present form since 1998.What connectivity do you have to the
Internet backbone?
Our NOC center is located in Fremont California. We have a fully redundant
network comprising over 400 MB's of connections. Our network boasts top of the
line, modern equipment. We use Cisco 7500 routers, Cisco Catalyst switches, and
high quality Cat5 network cabling. We are a Tier 1 Web Host with 5 backbone
providers for maximum uptime. Our system is monitored 24 hours a day, 7 days a
week. All of this provides 99.5% uptime.
Does Vantage place any restrictions on the content of my Web site?
We do not provide service for pornographic Web sites, or Web sites dealing with
illegal content. The customer will ensure that its use of the Internet complies
with all applicable federal, state and local law and regulation, including but
not limited to those principles of law which protect against compromise of
copyrights, trade secrets, proprietary information and other intellectual
property rights, libel or defamation of character, invasion of privacy, tortuous
interference and export of technical or military data to prohibited countries.
Click here for a complete list of
our policies
Does Vantage offer a money-back guarantee?
We are confident that you will be perfectly satisfied with our hosting services.
But in the event you need to cancel your account, you will be happy to know we
offer the best guarantee in the business.
- If you are not completely satisfied with your account within the first 30
days of signing up with us, we will give you a full refund, no questions asked.
- You may cancel your account at any time. There is no minimum contract to
sign.
- We do not refund unused monthly fees paid in advanced after the first 30
days.
How much does it cost to transfer my existing Web site to Vantage?
We charge the same price for new accounts, whether it is a new Web site or one
transferred from another server.
How long does it take to set up a new account?
You will receive an Account Activation Email from the Vantage Network Operations
Center within hours of placing your order. This email will provide you with
complete instructions on how to post a Web site to your new Vantage hosting
account.
How am I billed for services?
If you pay by credit card, your monthly fees will automatically be charged to
your credit card account on a recurring basis. Vantage Internet Services accepts
all major credit cards - American Express, Visa and Master Card. We
also accept company checks, money orders and cashier's checks drawn on U.S.
Dollars. If you choose to pay by check, you will receive an invoice before your
account is due for renewal. All account paid by check, money order, or cashier's
check will be billed on a quarterly basis.
Does Vantage accept international orders?
Yes. We are pleased to have customers in over 100 countries around the world.
All funds are payable in U.S. Dollars. International customers may register top
level domain names supplied by Network Solutions (such as .com and .net
extensions), or may choose to have Vantage host their existing international
domain name.
May I switch hosting plans once I've paid?
You may upgrade your hosting plan at any time. You will be billed for all
remaining months left in the account billing cycle for upgrades. Upgrades are
subject to $10.00 one time change fee.
Do you offer dial up service?
No. You will need local Internet access in order to maintain your Web site and
retrieve email addressed to your site.
Do you have an "anti-spam" policy?
Yes. We do not permit spamming (sending mass quantities of unsolicited email),
even if our network is not being used to deliver the email. Any complaint
concerning spam email that promotes an account hosted by Vantage is subject to
immediate suspension. There will be no refunds for cancelled
accounts due to violation of our anti-spam policy.
When may I contact Vantage Tech Support?
Our world-class technology support team is available by email 24 hours a day, 7 days a
week. You will not find friendlier, more knowledgeable FREE technical support
anywhere else.
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